User Research RIS - BKA

User research for the legal information system (Rechtsinformation RIS) of the republic of Austria.

The target audience of the RIS website ( includes jurists and the general public. Currently, the RIS website is mainly used by jurists. This project aimed at analyzing the website´s current users and potential users. Therefore, we carried out different methods of user research to find out which expectations the users of the general public have in order to be able to use the RIS website. 

In cooperation with Brigitte Barotànyi and Günther Tschabuschnig (Federal Chancellery of Austria, Abt. I/13 - E-Government - Programm- und Projektmanagement).

Selected theses